404 Page Featuring Best Sellers

Discover how updating a 404 page with popular collections led to a 6.8% increase in conversions and enhanced user engagement. Explore the results!

Metric

CVR

Lift change

+6.79% (CVR)

404 Page Featuring Best Sellers – Control screenshot

Control

404 Page Featuring Best Sellers – Variation screenshot

Variation

If we display the most popular collections on the 404 page, then bounce rates will decrease because it provides users a clear path to explore relevant products.

What We Changed

  • Added links to popular collections on the 404 page.
  • Provided visual cues to guide users to product categories.
  • Included a call-to-action to encourage further browsing.

Detailed breakdown

Conversion Rate

+6.8%

Orders

+7.1%

Average Order Value

-6.0%

Revenue Per Visitor

+0.3%

Key Learnings

  • Displaying popular collections reduced user frustration on error pages.
  • Offering clear navigation paths improved user retention.
  • Increased visibility of products led to higher conversions.
  • Clear calls-to-action encouraged users to stay and explore.